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Shepherds Friendly pays 96% of claims in 2018

04 Feb, 2019 by Lyba Nasir


We are proud to announce that we paid 96% of Income Protection claims in 2018.

The majority of claims in 2018 were made for musculoskeletal pain (non-spinal), which accounted for 27.15% of the claims received, followed by spinal issues (14.5%), mental health related problems (11.97%), viral infections and flus (9.61%) and fractures (6.91%).

claims rate 2018

BBA finalist

31 Jan, 2019

We’re a Finalist in the British Bank Awards 2019!


We’re delighted to share the news that we’ve been named a finalist in the British Bank Awards 2019! This is the second consecutive year that we have reached this stage.

We have been shortlisted for the ‘Best Savings Provider’ and ‘Treating Customers Fairly Champions’ categories. Read on to see how you can help us win!

stevie awards

24 Jan, 2019

We’ve been named finalists in 2019 Stevie Awards for Sales and Customer Service


Shepherds Friendly is pleased to announce its shortlist in three categories in the 13th annual Stevie ® Awards for Sales and Customer Service.

Categories that we have been named finalist for are; ‘Award for Innovation in Customer Service – Financial Services Industries’, ‘Customer Service Success – Financial Services Industries’ and ‘Collaboration Solution’ for our collaborative Junior ISAs.

British Bank Awards 2019

05 Dec, 2018

Vote for us in the British Bank Awards 2019


We’re delighted to share the news that we’ve been nominated in the British Bank Awards 2019!

We have been selected for the ‘Best Savings Provider’ category, however, to make it to the finalist stage we need your help by voting for us. The vote takes less than two minutes, and to thank you for your time and participation you will also be entered into a prize draw to win a £1,000 cash prize (T&Cs apply), by Smart Money People, the awards organisers.

employee engagement awards

25 Jan, 2019

Highly commended at the 2018 UK & Europe Employee Engagement Awards


We are delighted to announce that we have received the Highly Commended Employee Engagement Company of the Year award at the 2018 UK and Europe Employee Engagement Awards!

The awards honours those organisations that put workforce engagement at the heart of their business strategy.

business development team - Laura

21 Jan, 2019

Our business development team goes from strength to strength


We would like to announce and congratulate Laura Hassall in her new role as a Business Development Consultant, as part of our expanding intermediary team here at the Society. 

Laura, joined us in January 2018 and quickly proved her worth in a sales support role. She successfully progressed to a position as business development associate and has now been appointed to a full role within the team.

UK Customer Satisfaction Awards 2019

26 Nov, 2018

Shortlisted for the UK Customer Satisfaction Awards 2019


We are delighted to announce that we have been shortlisted in the UK Customer Satisfaction Awards 2019, for Best Customer Experience Award category.

The UK Customer Satisfaction Awards, organised by the Institute of Customer Service, recognise organisations and individuals that have implemented successful customer service strategies.

Call us today on

0800 526 249

to talk to our friendly Member Services team

Income Protection

Protect your income if sickness or injury strikes

Apply for a Shepherds Friendly plan online and get a Love2Shop voucher code worth up to £50* once you’ve made your sixth payment into the plan

Apply for a Shepherds Friendly plan online and get a Love2Shop voucher code worth up to £30*

You can redeem this online with hundreds of retailers...

Plus many more!

* Click here for terms & conditions

Over 50s Life Plan

Now improved so it pays out an even bigger guaranteed cash lump sum

Child Trust Fund Unit Price

£2.6237 as at 6th November 2018

Please note: this price fluctuates daily.