As part of our on-going commitment to customer care, we have recently undertaken independent research to find out how our members felt about the service Shepherds Friendly offers. We’re pleased to report that the results were a positive success in terms of the encouraging feedback we received. The vast majority of those we spoke to felt that our communication with members was clear, easy to understand and relevant to them, while their views on our levels of customer care were so positive that 91% said they would recommend Shepherds Friendly to others.
Here’s a few extracts from the survey findings:
Q. Are Shepherds Friendly good at keeping you up-to-date on your policies?
82% said YES to this
Q. Are Shepherds Friendly documents clear and easy to understand?
96% said YES to this
Q. Is the information you get from Shepherds Friendly relevant to you?
92% agreed that it was
Q. Do you feel Shepherds Friendly treats you fairly?
92% said we do
Q. How satisfied are you with Shepherds Friendly?
95% said very satisfied
Q. Would you be happy to recommend Shepherds Friendly to others?
91% said YES they would
So all in all a very positive response to Shepherds Friendly from our members. We’d like to hear your views to see if you agree; get in touch by email, Facebook or Twitter and let us have your comments on the Society and what you feel about us.